Help Center

No. You can check out as a guest with just your email. To download your files, sign in with Google or Discord using the same email address and your purchases will appear under My downloads.

Open Dashboard → My downloads and press "Download Source File". Links are generated on demand and expire after 15 minutes, so just press the button again if one expires.

Credit and debit cards through Stripe. All payments are processed over an encrypted connection; we never see or store your full card number.

Orders usually appear within a few seconds. Refresh the page, and make sure you are signed in with the same email you used at checkout. If it is still missing after a few minutes, contact [email protected] with your receipt.

Personal use: print for yourself, no selling. Commercial (royalty-free): use in products or sell physical prints. Editorial: news, education and commentary. In every case you may not resell or share the files themselves.

Only if the listing offers a Commercial licence and you chose it at checkout. Personal-use files may not be sold as prints.

The creator has printed the model and verified it prints successfully with the recommended settings shown on the page.

Creators upload STL, OBJ, GLTF and ZIP bundles. Previews on the site are shown in an interactive 3D viewer.

Check the recommended layer height, infill and supports on the listing, and make sure your slicer repaired the mesh. If the file itself is broken, see our Refund Policy.

Open the Creator Studio, upload your files, add a description, category, price and print settings, and submit. Every new model is reviewed before it goes live.

Common reasons are broken or non-manifold meshes, files that infringe someone else's work, or listings that do not match the files. The reviewer's note explains what to fix; you can resubmit after correcting it.

Tribes are monthly memberships. Creators define tiers with perks such as monthly STL drops or a commercial merchant licence, and supporters subscribe to unlock them.

Use the DMCA / Copyright form with a link to the listing and to your original work. We review reports promptly and remove infringing content.

Yes, anytime from "Manage membership" on the Tribe page. You keep access until the end of the month you have paid for.