Refund Policy

1. Digital goods

VextoryHub sells digital files that are delivered instantly and cannot be returned. For that reason purchases are generally final once the files are available to download. We still want you to be able to rely on what you buy, so we refund in the situations below.

2. When we will refund

• The file is corrupt, empty or cannot be opened, and the Creator cannot supply a working replacement within a reasonable time.
• The listing is materially not as described (for example the wrong model, missing parts, or a licence that differs from what was shown).
• You were charged twice for the same item, or bought an item you already own by mistake and have not downloaded it.
• The content was removed from the Platform for a copyright or policy violation.

3. When we will not refund

• You changed your mind, or the model does not suit your printer, slicer or materials.
• The print failed because of printer settings, material choice or calibration, where the file itself is valid.
• You have downloaded and used the files commercially, or the request is made more than 14 days after purchase.
• You were not signed in with the email used for a guest purchase: contact us and we will help you recover access first.

4. Tribe subscriptions

You can cancel a Tribe at any time from the billing portal and keep access until the end of the paid month. We do not refund partial months. If you were charged after cancelling, or charged in error, contact us within 14 days and we will review it.

5. How to request a refund

• Email [email protected] within 14 days of the purchase.
• Include your order email, the model name and a short description of the problem. Screenshots of the issue are helpful.
• We reply within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5-10 business days, depending on your bank.

6. After a refund

When a purchase is refunded, your licence for that item ends and you must stop using and delete the files. Access to the download may be removed.

7. Chargebacks

Please contact us before opening a dispute with your bank; we can usually resolve problems faster. Accounts with fraudulent or abusive chargebacks may be suspended.

8. Your statutory rights

This policy does not affect any rights you have under consumer-protection law that cannot be excluded by agreement.